FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

-General Questions

Q: Are they CE certified ? And other certification?

A: Yes, we’ve got every qualified certificates.

 

Q: Is there a remote control?

A: Yes, all of our models have remotes as basic accessory.

 

Q: Voice control?

A: Yes, you can control fan by Google Home when you add Wi-Fi function.

 

Q: If is control by TUYA app ? All your fan control by TUYA or only some items ?

A:Yes, the models which can add Wi-Fi can all control by TUYA. If you have your own app, we can also support.

 

Q:Can I have HS code?

A:HS Code: 8414519100

 

Q:HEPA filter level?

A:HEPA H13 and H14.

 

Q: Can the filter screen be cleaned?

A: It can't be cleaned and washed. It needs to be replaced after 720 hours of use. We usually suggest replacing it by three months.

-Custom Questions

Q: Can I customize logo?

A: Yes

 

Q: Can I customize color?

A: Yes, required MOQ -40HQ containers

 

Q: Can I customize package?

A: Yes, we can do kraft paper and colour box. However, customize colour box required MOQ - 1,000 boxes.

 

Q: Can I customize design?

A: Please choose from our developed models, design involve patents and technology, which takes a lot of time, effort and cost. Welcome to share your ideas about our products.

-About Sample

Q: How long does it take to make samples?

A: Around 1-2 weeks.

 

Q: Can you put my logo on sample?

A: Yes

-About produce

Q: What’s the MOQ?

A: 20GP container.

 

Q: How long does it take to produce?

A: Around 35-50 days.

 

Q: What’s the deposit?

A: 50% FOB.

WANT TO WORK WITH US?